Details

Salary and Benefits

MVR 4,000 - MVR 5,000

Job Description

 Responsibilities

• Review arrival lists to welcome guests

• Attend to special guests (e.g. VIPs) and answer their inquiries

• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

• Provide information about amenities, area and venues and promote services

• Anticipate guest needs and build rapport with customers

• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

• Address customer complaints and escalate to Guest Relations Manager when needed

• Record information in the logbook daily

• Attend and go on excursions and other tours with the guests

• Ensure compliance with health and quality standards Requirements

• Proven experience as a Guest Relations Officer

• Familiarity with hospitality industry standards

• Proficiency in English; knowledge of additional languages is a plus

• Computer literacy

• A customer-oriented and professional attitude

• An outgoing personality

• Outstanding communication abilities

• Excellent organizational and time-management skills

• Diploma or BSc/BA in Hospitality Management is preferred

• Able to swim

 

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Ordinary Level (OLevel)

Other Information

Industries

• Guest house (for locals only)
• Tourist resort
• Tourist hotel
• Tourist Guest House

Occupations

• Guest Relation Executive
• Trainer, Guest Relation Officer
• Officer, sales
• Salesperson, business services/advertising
• Guest Services Guide

Employment Type

• Full-Time

Skills Required

• Effective teamwork
• Event Planning
• Interpersonal communication
• Interpersonal skills
• Leadership
• Leadership skills
• Planning
• Sales
• Sales Technical Skills
• Teamwork
• Teamwork/Collaboration