Details

Salary and Benefits

MVR 9,280

Job Description

Job Opportunity

Post : Contact Centre Agent (Shift duty, full-time)

Reference : TradeNet-CS/J/2021/5

No of positions : 2

Term of Employment : Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Remuneration : Gross Salary - MVR 9,280.00

Scope of work :

• Answer incoming calls and respond to customer emails and live chat.
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process forms and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls, live chat where necessary
• Complete call logs and reports
• Other duties as assigned.

Education : Minimum GCE O’ Level pass in 3 subjects or B-Tech graduate or MNQF Level 3 certificate

Work Experience : Minimum 1-year experience as a Call Centre Agent, Customer Service Representative, or a similar role is preferrable.

Desired skills :

• Excellent listening, verbal, and written communication skills in Dhivehi and English.
• Excellent data entry and typing skills.
• Ability to handle stressful situations appropriately.
• Pleasant personality with ability to work in teams, and individually, delivering results with minimum supervision in challenging circumstances.

 

Interested applicants are requested to email us your applications with the following documents before 1400hrs on 23rd February 2021 to: [email protected]

• Completed Job Application Form (https://www.gazette.gov.mv/iulaan/download-attachment/30682)
• CV
• Scan of National ID card
• Scans of educational certificates
• Employment reference letters
• Police Report 

 

Please make sure to mention the designation you are applying for in the subject of the email.

 

Only shortlisted candidates will be called for an interview.

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Ordinary Level (OLevel)

Documents to Submit

Documents

• 1. Job application form (https://www.gazette.gov.mv/iulaan/download-attachment/30682)
• 2. Copy of national ID card
• 3. Police certificate (https://www.police.gov.mv/pc/)
• 4. CV
• 5. Copies of employment reference letters
• 6. Copies of academic certificates

Other Information

Employment Type

• Full-Time
• Contract