Details

Salary and Benefits

MVR 8,280

Job Description

As an initiative of the Ministry of Economic Development (MED), TradeNet Maldives Corporation Ltd continues to strengthen the MED Contact Center as the public face for MED services. TradeNet invites applicants to join our team as Contact Centre Agents to deliver quality services at our new location at Fuvahmulah City, as part of MED's efforts to decentralize its structure and job opportunities.

Tentative Start Date: 
February 2021

Post type: 
Full-time, shift-duty

Term of Employment: 
Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Scope of work:

• Answer incoming calls and respond to customer emails and live chat.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process forms and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls, live chat where necessary.
• Complete call logs and reports.
• Other duties as assigned.

Desired skills:

• Excellent listening, verbal, and written communication skills in Dhivehi and English.
• Excellent data entry and typing skills.
• Ability to handle stressful situations appropriately.
• Pleasant personality with ability to work in teams, and individually, delivering results with minimum supervision in challenging circumstances.

(Note: Only shortlisted candidates shall be called for an interview.)

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Ordinary Level (OLevel)

Documents to Submit

Documents

• 1. Job application form (https://cutt.ly/jobapplicationform)
• 2. Copy of national ID card
• 3. Copies of academic certificates
• 4. Copies of employment reference letters
• 5. CV

Other Information

Employment Type

• Full-Time
• Contract

Skills Required

• Customer service
• Multitasking
• Problem-Solving