Jobs

Salary
MVR 200
Employment Type
Part-Time / Contract
Vacancies
2
Island
Male' City, Henveiru

Details

Salary and Benefits
MVR 200
Job Description

Reference:
TradeNet-CS/J/2021/3

Term of Employment:
Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Working days and hours:
Sunday to Thursday, 10:00 a.m. to 02:00 p.m.

Remuneration:
Daily rate (gross) of MVR 200 per day attended.

Scope of Work:

  • Answer incoming calls and respond to customer emails and live chat.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors.
  • Provide service information to customers.
  • Process forms and application.
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls, live chat where necessary.
  • Complete call logs and reports.
  • Other relevant duties as assigned.

Requirements and Qualifications

Minimum Experience
1 Year
Minimum Qualification
Ordinary Level (OLevel)

Documents to Submit

Documents
  • 1. Job application form (https://cutt.ly/jobapplicationform)
  • 2. Copy of national ID card
  • 3. Copies of academic certificates
  • 4. Copies of employment reference letters
  • 5. CV

Other Information

Occupations
  • Assistant Customer Service Officer
  • Customer Service Officer
  • Public relations officer
Employment Type
  • Part-Time
  • Contract
Skills Required
  • Customer service
  • Multitasking
  • Problem-Solving